A Study on Online Banking System of City Bank Ltd.

Author:Sabnam Jahan*

Abstract:
With the development of technology, it was essential that banks and patrons transition to the new online-banking method. Therefore, this study looked into the obstacles that City Bank Ltd. clients had in implementing online banking. This study used a descriptive study to gather primary information from 40 City Bank Ltd. respondents. The respondents were chosen by a straightforward random sample. According to the study's findings, customers' adoption and use of online banking was significantly hindered by the accessibility of in sequence on e-banking, their level of education, and the expense of doing so. The study advised banks to start disseminating information about e-use, banking's as well as its advantages and costs, noting that while security did not greatly effect e-banking usage, it was still important to consider.

Keywords:Key Words: Online-Banking, Technological Acceptance, City Bank.

DOI:10.46333/ijtc/12/2/7

International Journal of Trade & Commerce (Vol: 12 Issue:2)