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International Journal of Trade & Commerce-IIARTC
Impact Factor (IF):5.135 (COSMOS), IF:7.249 (ISRA), IF:3.721 (ISI)
ISSN:2277-5811 (P), ISSN:2278-9065 (O)
Frequency: Half Yearly
A Study on Online Banking System of City Bank Ltd.
Author:Sabnam Jahan*
With the development of technology, it was essential that banks and patrons transition to the new online-banking method. Therefore, this study looked into the obstacles that City Bank Ltd. clients had in implementing online banking. This study used a descriptive study to gather primary information from 40 City Bank Ltd. respondents. The respondents were chosen by a straightforward random sample. According to the study's findings, customers' adoption and use of online banking was significantly hindered by the accessibility of in sequence on e-banking, their level of education, and the expense of doing so. The study advised banks to start disseminating information about e-use, banking's as well as its advantages and costs, noting that while security did not greatly effect e-banking usage, it was still important to consider.
Keywords:Key Words: Online-Banking, Technological Acceptance, City Bank.
International Journal of Trade & Commerce (Vol: 12 Issue:2)
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