Supply Chain Performance Measurement using Benchmarking and Balance Score Card: A conceptual framework

Author: Abhishek Jain a*, K.C. Goel b aResearch Scholar at Mewar University, Chittorgarh and Manager, Supply Chain Management Dept. Apollo Tyres Ltd, Gurgaon, Haryana, India b Ex Dean and Ex HOD, Dept. of Commerce, SD(PG) College, Muzaffarnagar, U.P., India

Abstract:
A supply chain is the network of agencies to perform a set of operations from procuring raw material, transforming the raw material in to finished goods, storing them, distribution to the final customers and render the quality services through a team work of internal employees and external partners like suppliers, supplier?s suppliers and distribution channel members. The core supply chain we can describe as a relay game in which the participant or each players either the facility or an individual pass on the baton effectively from one to other until it reaches the final player-?The customer?. Supply chain has to be timely monitored for optimizing business processes through understanding better working processes and evaluating self performances, this can be done by benchmarking or using a Balance Score Card approach.

Keywords:Supply chain, Benchmarking, Balance Score Cards

DOI:

International Journal of Trade & Commerce (Vol: 1 Issue:1)