User Gratification of a desire Services on TVS two wheeler in Karnataka, a case study in Mysore Abstract User

Author: Venkatesh. R* Guest Faculty, DOS in Commerce, Manasagangothri, Mysore University, Mysore-570006, Karnataka, Email Address: venkateshrmysore@gmail.com, venkateshr1mysore@gmail.com

Abstract:
User gratification of a desire means user satisfaction or customer satisfaction, Increased competition is forcing business to pay much more attention to satisfying customers, including by providing strong customer service. It may help the reader to notice the role of customer service in the overall context of product or service development and management. We are in business to meet our customer?s expectations and to do so in a way that creates a positive and favorable experience for them. This experience is based on consistently meeting their expectations in all we do. This does not mean we will always agree or never have issues. They focus employees on the importance of fulfilling user?s expectations. Furthermore, when these ratings dip they warn of problems that can affect sales and profitability. These metrics quantify an important dynamic. In researching gratification of a desire firms generally ask users whether their product or service has met or exceeded expectations. Thus, expectations are a key factor behind gratification of a desire. When users have high expectations and the reality falls short, they will be disappointed and will likely rate their experience as less than satisfying. For this reason, a luxury resort, business ideally is continually seeking feedback to improve user gratification of a desire. Their principal use is two fold with in firms, the collection, analysis and dissemination of these data send a message about the importance of tending to users and ensuring that they have a positive experience with the firms goods and services. In this empirical study I would like to emphasis on A Case study on two wheeler User gratification of a desire Services of T.V.S Ltd in Karnataka.

Keywords:User gratification of a desire Services, trade or profession, surpass,

DOI:

International Journal of Trade & Commerce (Vol: 2 Issue:1)